Customer Support Policy – Real Bath Fittings

1. Introduction
At Real Bath Fittings, we are committed to providing exceptional customer support to ensure a seamless experience for our customers. Our 24/7 customer care service is designed to assist with inquiries, troubleshooting, and product-related concerns anytime.

2. Customer Support Availability

  • Our customer care support is available 24 hours a day, 7 days a week.

  • Customers can reach us through multiple channels:

    • Phone Support: +91-9718542183 , +91-9971022457

    • Email Support: realbath.in@gmail.com

    • Live Chat: Available on our website

    • WhatsApp Support: +91-9718542183 , +91-9971022457

3. Scope of Support
We assist customers with the following:

  • Product inquiries and specifications

  • Installation guidance

  • Troubleshooting and maintenance support

  • Warranty and service claims

  • Order tracking and delivery assistance

  • Return and exchange policies

  • Complaints and feedback resolution

4. Response Time Commitment

  • Phone & Live Chat: Instant response

  • Email & WhatsApp: Response within 24 hours

5. Warranty and Claims Support

  • Customers can request assistance regarding product warranties and claim procedures.

  • Proof of purchase is required to process claims.

  • We aim to resolve warranty claims within 7 business days.

6. Returns & Refunds

  • Customers can initiate return requests within the stipulated return period.

  • Refunds will be processed as per the company’s return policy.

7. Escalation Process

  • If an issue is not resolved satisfactorily, customers can escalate their concerns to our senior support team.

  • Escalation contact details: [Insert Contact Information].

8. Customer Responsibilities

  • Provide accurate product and purchase details when seeking support.

  • Follow the provided troubleshooting steps before requesting further assistance.

  • Be respectful and cooperative with our support team.

9. Policy Updates
Real Bath Fittings reserves the right to update this policy as necessary. Changes will be communicated through our official website and customer communication channels.

For any assistance, feel free to contact us anytime. We are here to help!